The official Wallabies First Membership program is an exclusive initiative offered by Rugby Australia, designed to provide unique benefits and experiences to supporters of the Wallabies. This program is tailored to enhance the engagement with rugby fans while offering a range of exciting perks. Wallabies First offers a selection of 3 membership tiers to cater to the preferences of our dedicated fans.
Yes, existing Plus members can still purchase the Advantage Plus membership, as well as receive all the Plus benefits.
You can purchase any Wallabies First Membership for yourself, as well as additional memberships for your friends and family. Any additional memberships can be gifted once to the intended recipient. Once you gift a Wallabies First Membership you no longer have access to the benefits associated with that membership.
Yes, we have reserved seats on Level 4 at Accor Stadium for all Wallabies First Advantage Plus Members.
You can edit your details on the ‘Profile’ page which is accessible via the menu.
If you choose to edit your personal details note that any edits made to your Wallabies First Membership account will not be reflected in your Rugby Xplorer account. You can edit the personal details tied to your Rugby Xplorer account here.
You will still be required to use your Rugby Xplorer login details to sign into your Wallabies First account.
All customer enquiries relating to the Wallabies First membership program can be directed to memberships@rugby.com.au or call us on 1300 730 870 or (02) 8005 5555.
Please note, the Wallabies First customer service team operates Monday-Friday, 9am-5pm AEST (excluding public holidays). We will try to respond to your enquiry as soon as possible.
You can find your passes in the ‘My Passes’ section of the Wallabies First website. From here you can view the details of the passes that you have purchased, gift them to friends and family, and even redeem some of the benefits on offer.
Your Wallabies First Wallet Pass will be used as access control for various in-person Wallabies First benefits offered as part of the membership program. It is important that all members download their wallet pass to be able to verify their identity and access benefits. You can download your wallet pass on the ‘Profile’ page, accessible via the menu.
If a Wallabies First member downloads a wallet pass to their phone’s Apple or Google Wallet but then gifts the relevant membership or offer associated with that wallet pass to a friend, the pass may still appear in their Apple or Google Wallet but will no longer be valid. If for some reason you are unable to download your wallet pass, then the QR code on the Wallabies First ‘Profile’ page can also be used to verify your identity.
It is a great idea to add the Wallabies First website to your mobile’s home screen. This will ensure that you always have access to our website on your device and provide us with the ability to notify you of important benefit updates.
To add the Wallabies First Experience website to your home screen on iPhone or Android, click here and follow the relevant instructions.
When necessary, Rugby Australia will communicate via email (and sometimes SMS) to provide Wallabies First members with the relevant information required to redeem benefits. Otherwise, important information will be available on this platform on the ‘My Passes’ page or in the FAQs section.
Passes are not allowed to be gifted more than once. Therefore, if you have received your pass via gifting, you will not be able to gift that pass to another individual.
Membership Passes can be gifted on the ‘My Passes’ page. To send a membership as a gift, you will be required to create and share a gift link with your intended recipient. To accept the gift, the recipient will need to open the gift link and sign in or register for the Wallabies First Membership Program. Once accepted, you and the recipient will receive an email notification confirming that the gift has been received.
If you have shared a gift link but the recipient has not yet accepted the gift then you can cancel a gift by clicking ‘Cancel Gift’ on your ‘My Passes’ page. A member should cancel a gift if they need to access any of the benefits associated with the pass that is being gifted.
Other passes may be able to be gifted too. In the case that they are, the same gifting process described above will apply.
Please note that passes may only be gifted once.
If you have any accessibility queries, please reach out to our customer service team for assistance.
All customer enquiries relating to the Wallabies First membership program can be directed to memberships@rugby.com.au or call us on 1300 730 870 or (02) 8005 5555.
Please note, the Wallabies First customer service team operates Monday-Friday, 9am-5pm AEST (excluding public holidays). We will try to respond to your enquiry as soon as possible.
Once the associated benefit(s) has been redeemed, a pass can no longer be used to access the benefit(s). the pass may still appear in your Wallabies First account, but it will be updated to show that it has been ‘redeemed’.
If a Wallabies First pass is not redeemed it will also lose its utility once the time of the associated benefit has past.
As a Wallabies First Member, you will have exclusive access to a variety of unique offers that are especially tailored to the Wallabies First membership program. These offers may encompass both complimentary and paid opportunities, all accessible through the ‘Home’ page.
Once you have accessed an offer, just pay with your preferred payment method if necessary, and they’ll appear in your ‘My Passes’ page. As with membership passes, you may gift an offer once, but as soon as you gift the offer pass, you are no longer entitled to the benefit(s) associated with that offer pass.
Wallabies First Offers may have their own set of rules, so it is important to read the details dropdown of any offers prior to accepting them. This ensures that you have a clear understanding of any restrictions, expiration dates, redemption processes, or other requirements that may be applicable.
